Mobile / Casino
This policy explains what personal data 999dg collects when you create an account, make a transaction through bKash, Nagad or Rocket, and use our platform — and what rights you have over that data. Access and use of this platform depends on your local law and eligible regions.
When you open an account with 999dg, we collect the information you provide during registration — your name, contact details, and the payment method you choose to fund your wallet. For transactions made through bKash, Nagad or Rocket, we record the transaction reference and amount to keep your account history accurate. We do not store your full mobile banking credentials; those remain with your payment provider. We also collect technical data: your device type, browser, IP address and session activity. This helps us keep your account secure and lets us serve the platform correctly on the device you are using. Cookies track your session state so you stay logged in as you move between game categories. Data we collect is used only for account management, transaction processing, fraud prevention and compliance with applicable law. We do not sell your personal information to third parties. Retention periods depend on legal requirements in your jurisdiction. Where local law requires us to retain records, we follow that obligation. Your continued use of this platform means you accept the terms of this policy as it stands on the date of your last login.
Transaction references recorded for wallet reconciliation
Payment confirmations stored against your account history
Transfer records kept for account and compliance purposes
Registration details held for the life of your account
This policy applies to data collected directly by 999dg through the account registration flow, your transaction history and your in-platform activity. It does not extend to third-party services you reach from our platform, including your mobile banking provider's own data practices.
Data you submit during login, registration and account verification falls fully within this policy. We control how it is stored and who can access it.
Payment records for bKash, Nagad and Rocket transfers are covered here. Your payment provider's own privacy terms govern how they handle data on their side.
Your browsing and game activity within the 999dg platform is recorded under this policy for security and session management purposes.
External links, payment gateways and game content providers operate under their own privacy policies. We are not responsible for their data handling.
You have real, actionable choices about the personal data 999dg holds on your account. The most direct route to reviewing your data is through your account dashboard after login — your transaction history, registered contact details and session records are visible there. If something looks incorrect, you can update contact information directly in account settings, or raise a correction request through our support channel. If you want to know exactly what data we hold on you, send a request to our support team with your registered account details. We will respond within the timeframe required by applicable law in your region. Account closure requests are also handled through support — closing your account does not erase all records immediately, as some data is retained for legal compliance periods depending on local law. We will tell you what stays and for how long when you make that request.
Log in and open your account dashboard to see transaction history and registered details.
Update your contact information directly in account settings or ask support to correct a data error.
Contact support with your registered account details to ask for a full summary of what we hold.
Raise a closure request through support; we will confirm which records are retained under legal obligations.
If you have a question about this privacy policy, how your data is used, or want to exercise any of the rights described above, reach out through one of the channels below. Include your registered account details so we can locate your records and respond accurately.
Open the chat window from your account dashboard to reach our support team directly. Available for account holders after login.
Send your privacy query to our support address found in the account help section. Include your registered contact detail so we can match it to your record.
The help section inside your account lists current contact options and response guidelines. Check there for the most up-to-date contact path.
We apply security measures to keep your account and personal data protected from unauthorized access. Session data is handled through encrypted connections, and account authentication requires verified credentials each time you log in from a new device or browser.
We use cookies to maintain your login session and remember your preferences within the platform. You can manage cookie settings through your browser, though disabling them may affect how certain account features work.
Access to your account requires your registered credentials. If you suspect unauthorized access, update your password immediately from account settings and contact support to flag the session.
We keep your data for as long as your account is active and for any period required by applicable law after closure. The exact retention period depends on legal requirements in your region and the type of record involved.
When we update this policy, the revised version is posted here with the effective date shown at the top. Continued use of your account after a policy update means you accept the revised terms.
These are the questions we hear most often about how your data is handled at 999dg.
We collect the details you enter during registration — your name, contact information and chosen payment method. If you transact through bKash, Nagad or Rocket, we record the transaction reference and amount. We also collect device and session data automatically when you use the platform.
We do not sell your personal information. Data may be shared with payment processors like bKash, Nagad or Rocket only to complete your transactions, and with service providers who help us operate the platform under strict data handling agreements. We share data with authorities only where law requires it.
Log into your account dashboard to view your transaction history and registered contact details. For a full data summary, contact our support team with your registered account details and we will respond within the timeframe required by applicable law in your region.
Yes. You can update most contact details directly in account settings after login. If a correction is not available through settings, raise a request with our support team and include the specific detail you want corrected. We will handle it and confirm when it is done.
Closing your account does not delete all records immediately. Some data is kept for compliance with local law, and the retention period varies by record type and jurisdiction. When you raise a closure request through support, we will tell you exactly what is retained and for how long.
This policy covers the transaction records we hold on our side — reference numbers and amounts stored in your account history. Your mobile banking provider's own privacy policy governs how they handle your data. We recommend reading those terms separately to understand the full picture.