Mobile / Casino
This page sets out the legal framework that governs your account on 999dg, including how we handle your data, what rights you hold, and how to contact us when a policy question comes up. Access to our platform depends on your local law and the eligible regions we serve.
When you open an account on 999dg, you enter into an agreement that covers how your personal information is collected, stored and used, and how transactions made through bKash, Nagad or Rocket are recorded against your account. We do not share your payment details with parties outside the scope of your transaction. The policy applies to all account activity: deposits, withdrawals, session history and any communications you send to our support team. Your eligibility to use 999dg depends entirely on whether doing so is permitted under the laws of your location and the regions we are authorised to serve. We do not make representations about legal status in any jurisdiction we have not verified. If you are uncertain about the rules in your area, we recommend checking your local regulations before proceeding. This policy may be updated when our operational or legal obligations change, and the current version is always the one shown in your account dashboard after login. We keep earlier versions available on request through our support channel.
Transactions via bKash are logged in your account wallet history and are subject to this policy.
Nagad transfers appear in your transaction record and fall under the same data retention terms.
Rocket payments are covered by our transaction policy; contact support if a record appears incorrect.
Our legal policy does not cover every situation equally. The four areas below draw clear lines so you know exactly what falls inside this document and what sits outside it.
This policy governs how your account credentials, session data and identity verification records are held and used. It applies from the moment you register through every subsequent login, regardless of the device you use.
Deposits and withdrawals made through bKash, Nagad or Rocket are covered here. The policy defines how we record, store and, where legally required, disclose transaction data. It does not set transaction limits, which are shown in your account settings.
The game content, odds displays, promotional text and lobby materials on 999dg are our intellectual property. You may not copy, redistribute or commercially reproduce any part of them without prior written consent from us.
Game studios whose titles appear in our lobby — including Pragmatic Play, Habanero and JDB — operate under their own terms. Our policy governs your relationship with 999dg; it does not extend to those studios or their separate data practices.
You have concrete actions available to you at any point while your 999dg account is active. Reviewing your own records is straightforward: log in and open the transaction history section to see every deposit, withdrawal and session timestamp we hold. If any detail appears wrong — a name spelling, a contact address or a wallet reference — you can submit a correction request through the support channel and we will update it within a reasonable period after verifying your identity. You also have the right to ask what data we hold about you. Send that request to our support team and we will respond with a summary of the categories of information stored. If you decide to close your account, we will tell you which records we are legally required to retain and for how long. None of these rights require you to pay a fee, and exercising them will not affect your ability to use the platform while your account remains active.
Open the transaction history in your account dashboard to see every deposit, withdrawal and login event we have on file for your account.
Send a correction request through support with the specific field you want updated. We verify your identity first, then apply the change.
Ask our support team what personal data categories we hold. We will reply with a clear summary; no charge applies to this request.
You can ask to close your account at any time. We will confirm which records we must keep under legal obligations and which are deleted.
Policy questions need a clear path to a real answer. Below are the three ways to reach our team when something in this document needs clarification or when you want to exercise a right listed above.
Open the chat icon from any page on 999dg while logged in. Describe your legal or policy question and our team will respond directly. This is the quickest route for account-related queries.
For written records of a policy request — such as a data summary or account closure — send your message to our support email address shown in the Contact section of your account dashboard after login.
The current version of this policy and your consent records are shown in your account settings. Log in, navigate to the legal or privacy section, and review the documents stored against your account.
We collect only the information needed to run your account, process payments through bKash, Nagad or Rocket, and respond to your support requests. Data is not sold to third parties, and access inside our organisation is limited to teams with a direct operational need.
We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can adjust cookie preferences through the settings link shown in your account. Disabling analytics cookies does not affect account function.
Your login credentials are stored in encrypted form. If we detect unusual access on your account, we may ask you to verify your identity before proceeding. Follow the steps shown on-screen; do not share your password with our support staff.
Transaction records, including bKash, Nagad and Rocket payment logs, are kept for the period required by applicable law. After that period, records are deleted unless you have an open dispute or we are subject to a legal hold.
If you believe we have handled your data incorrectly, contact our support team with the details. We investigate every report and respond with our findings. You also have the right to escalate to a relevant authority in your jurisdiction.
Below are the questions we hear most often about this policy. If your question is not here, contact us through live chat or the support email listed in your account dashboard.
Access to 999dg depends on whether it is permitted under your local law and the eligible regions we serve. We do not confirm legal status in every jurisdiction. Check the rules in your area before creating or using an account.
Send a data summary request to our support team through live chat or the support email shown in your account dashboard. We will reply with the categories of information held against your account. No fee applies to this request.
Yes. Contact our support team, name the specific field you want changed, and we will ask you to verify your identity first. Once verified, we apply the correction. You can track the status through the same support channel.
Transaction records are kept for the period required by applicable law, even after account closure. We will tell you the retention period when you make a closure request. Records outside that obligation are deleted.
We use session cookies for login continuity and analytics cookies to improve the platform. You can adjust these in your account settings. Turning off analytics cookies does not break your account, payment flows or session.
Contact our support team with a clear description of the issue. We investigate every report and respond with our findings. If you are not satisfied with our response, you have the right to raise the matter with a relevant authority in your jurisdiction.